Thirty years across product, customer experience, and AI. Now I work with leaders applying these together — at exec level, at board level, and inside the teams making it real.
Most product leaders haven't done all three. Most CX leaders haven't built products at scale. Most AI advisors don't have either of those underneath. Being fluent across all three is the foundation of how I work.
Senior product leadership at scale, across SaaS, AI, EdTech, and B2B platforms.
Aconex (acquired by Oracle for $1.6B), Oracle, Prospection, MYOB. Series A, B and C raises, international expansion, post-merger integration. From founder mode to enterprise scale.
Creating new and transforming old. The work that decides whether a product gets used or just gets built.
Aconex (helping drive it from a single product to the world's largest platform for the building and construction industry — with multiple product lines, an award-winning onboarding site, and millions cut in support and training costs by shifting to online channels); Oracle (end-to-end customer experience integrated into product strategy); Sensis (multidisciplinary UX leadership and product management capability); MYOB (creating new product lines and an online sales/support channel from scratch).
Across all of these roles, the work has required embedding customer-centric methodologies and hypothesis-driven experimentation into product processes — it's how I work.
Six years working with AI, well before it became a buzzword. Sceptical about hype, clear about what AI can and can't reliably do.
At Prospection I led product through Series A, B and C raises and international expansion while the company created algorithms which used hundreds of millions of de-identified patient records to determine the most effective medications for different patient cohorts. Then I founded Vizory, an AI product for board directors, and built it end to end with co-founder Toby Vidler.
Thirty years building products has been thirty years building teams. The two are inseparable — you don't ship great product with people who are scared, blocked, or unclear about what good looks like.
I was instrumental in driving and lifting cultures at MYOB, Aconex, Oracle and Prospection. Cultures that attracted and drove the recruitment of talent as they became renowned and recognised in industry.
That work produced my first keynote — Love Like a Leader, at Leading the Product — and it opened a door. Since then I've delivered keynotes across Australia and in Sweden, the UK and the US — different talks for different rooms, not the same set on repeat — and today I'm a sought-after speaker whose sessions consistently earn top marks. My most recent, The Board-to-Build Disconnect at Agile Manchester 2026, rated 4.87 for the speaker and 4.68 overall — well above the conference averages of 4.24 and 4.06.
The instinct is operational. The formal grounding is a Masters of Leadership (Organisational Design) from Monash University (2017–2019) — equipping executive leaders with frameworks and skills to create organisations that are productive, profitable and resilient.
Some of the work I'm proudest of — and a team that still talks to each other.
Most board directors haven't built products. Most product leaders haven't sat on boards. I'm GAICD-qualified and currently serve as a non-executive director and advisor across multiple boards — including Education Perfect (EdTech) and AskYourTeam (employee engagement SaaS) — and have served on audit, risk, and remuneration committees.
I use the tools I build. The frustrations I built Vizory to solve are frustrations I still experience as a director — which means the design decisions were grounded in lived experience, not imagined pain.
Boards need a different kind of thinking — and that only comes from a different path. Most directors come from finance or legal. Mine ran through tech, product, and customer experience.
Good advisory work rests on a network of people who've actually done it — founders, product leaders, and the investors backing them. I'm always learning from the people I work alongside; here are a few of them.
Randy Silver — co-host of The Product Experience. On "what boards actually think of product leaders".
Eric, Kirsten & Dan — representing Prospection at Main Sequence's Quantum to Cosmos portfolio day.
VC Catalyst — the Wade Institute cohort, 2025.
In 2025 I founded Vizory — an AI product for board directors — with co-founder Toby Vidler. We designed it, built it, tested it with real directors and real board packs, and ran a structured early adopter programme. From the outset we had strong hypothesis testing in place — not just for the product, but also for go-to-market.
As those hypotheses evolved, it became clear that board pack analysis delivers the greatest value when it's part of a broader governance offering, alongside advisory and AI capabilities that help boards understand not just what's changed, but what to do next.
Keeping the name was deliberate. To anyone who knew the product, the founder of Vizory now advising boards on exactly this reads as continuity, not contradiction — I built the thing, I know the problem cold, and now I advise on it. That's a stronger place to start from than an advisory brand with nothing built behind it.
And Vizory was never only a product name. Visibility and advisory — it was built to carry both meanings from the start, and it fits the practice as naturally as it fitted the product.
Product judgement, customer experience design, AI fluency — applied to one problem, end to end. It's the most direct example I have of how I work.
See the case studyI'd rather have the harder conversation earlier than the easier one later.
Better governance starts with sharper thinking. Better products start with clarity about the problem. Better leadership starts with the willingness to be honest about what's working and what isn't.
That's the philosophy behind everything I do.
For what it's worth — I've been called one of life's enthusiasts. The work is serious. The way I do it doesn't have to be.
Outside the boardroom, I instruct at bootscootin' events and I co-created and lead our Sydney Gay and Lesbian Mardi Gras float — driving the submission process, managing the group and bringing together people from across Australia and around the world. Both are ways I get to support diversity and the communities I care about, and the skills transfer more than people expect.
Leading the float · Sydney Gay and Lesbian Mardi Gras
Sydney Gay and Lesbian Mardi Gras · in costume
Sydney Gay and Lesbian Mardi Gras · winged
TechDiversity Awards · 2025
Instructing 10,000 dancers at Summer In Nashville · April 2026
Co-creating & leading our Sydney Gay and Lesbian Mardi Gras float